Troubleshooting FTP Issues
How can I overwrite my bulk upload file?
Our FTP server does not support file overwriting at this
time - our system must process your initial file before you
can update it.
You may receive an error if you attempt to update a file immediately after uploading it, or if our system is temporarily unable to accept new bulk uploads. If the error persists after 48 hours, please contact us for assistance.
You may receive an error if you attempt to update a file immediately after uploading it, or if our system is temporarily unable to accept new bulk uploads. If the error persists after 48 hours, please contact us for assistance.
Why isn't my bulk upload appearing on the
FTP server?
If your FTP program displays a "Transfer complete," "Upload
successful," or similar message, we've received your bulk
upload file. You'll only be able to see your file on our FTP
servers immediately after uploading. Once our system begins
to process the file it will no longer appear on our server.
I'm getting login errors when I try to
upload my file via FTP. What can I do?
There are four common reasons that you might be having
trouble connecting to the FTP server:
1. Your FTP account information has not become active
You may be unable to log in when attempting to connect too soon after creating or editing your FTP account information. It takes a couple of hours for new FTP account information to become active. We recommend either waiting a few hours after creating your FTP account or changing your FTP password.
2. You are not connecting to the correct FTP server
You should be connecting to "ftp://uploads.google.com" if you are using a browser to establish a connection. If you are using an FTP client, or command line prompt, you'll need to connect to "uploads.google.com" (without the "ftp://" protocol).
3. You are using an incorrect FTP username
You can check if you have the correct username name by signing in to your Google Base account. Once you're signed in, select the "Bulk upload files" tab.
You will see your FTP username displayed on right-hand side of the page.
4. You are using an incorrect FTP password
FTP passwords are not displayed in your account for security purposes. If you've lost your FTP password, you'll need to reset it. Learn how to reset your FTP password.
If none of these tips help resolve your login problems, please write us by using the "Contact us" link located at the bottom of this page.
1. Your FTP account information has not become active
You may be unable to log in when attempting to connect too soon after creating or editing your FTP account information. It takes a couple of hours for new FTP account information to become active. We recommend either waiting a few hours after creating your FTP account or changing your FTP password.
2. You are not connecting to the correct FTP server
You should be connecting to "ftp://uploads.google.com" if you are using a browser to establish a connection. If you are using an FTP client, or command line prompt, you'll need to connect to "uploads.google.com" (without the "ftp://" protocol).
3. You are using an incorrect FTP username
You can check if you have the correct username name by signing in to your Google Base account. Once you're signed in, select the "Bulk upload files" tab.
You will see your FTP username displayed on right-hand side of the page.
4. You are using an incorrect FTP password
FTP passwords are not displayed in your account for security purposes. If you've lost your FTP password, you'll need to reset it. Learn how to reset your FTP password.
If none of these tips help resolve your login problems, please write us by using the "Contact us" link located at the bottom of this page.
FTP errors
You can find a list of common FTP problems and their
solutions in our
FTP
instructions. If this doesn't solve your problem here
are a few things you can try:
Check the status of the server
Problems with our FTP server, though infrequent, may prevent you from uploading your file. Our support team documents these issues here.
If we have not recorded an issue with our server the problem is most likely due to user error.
Upload directly through Google Base
Most uploading problems can be solved by uploading your file through your Google Base account. If your file is over 20 megabytes, try registering multiple bulk uploads and uploading your items in separate files.
Choose another FTP upload option
We've provided instructions for FTP uploading using an FTP client, a web browser, or through DOS prompt. If you're experiencing difficult using one method, try another.
Consult other Google Base users
If your uploading problem isn't addressed above, ask a question in the Google Base Help Discussion Group. To get the most out the Help Group, try searching for a topic first; chances are someone has already touched upon the same topic and provided useful tips.
Check the status of the server
Problems with our FTP server, though infrequent, may prevent you from uploading your file. Our support team documents these issues here.
If we have not recorded an issue with our server the problem is most likely due to user error.
Upload directly through Google Base
Most uploading problems can be solved by uploading your file through your Google Base account. If your file is over 20 megabytes, try registering multiple bulk uploads and uploading your items in separate files.
Choose another FTP upload option
We've provided instructions for FTP uploading using an FTP client, a web browser, or through DOS prompt. If you're experiencing difficult using one method, try another.
Consult other Google Base users
If your uploading problem isn't addressed above, ask a question in the Google Base Help Discussion Group. To get the most out the Help Group, try searching for a topic first; chances are someone has already touched upon the same topic and provided useful tips.
I'm getting a "Server not found" error
Be sure that you're connecting to the right FTP address. Our
server is located at:
ftp://uploads.google.com
If you are using an FTP client, be sure to remove the "ftp://" protocol:
uploads.google.com
ftp://uploads.google.com
If you are using an FTP client, be sure to remove the "ftp://" protocol:
uploads.google.com
I've uploaded a file but it doesn't appear
in my account
You'll only be able to see your bulk upload's status in your
account once our system processes your file. This process
generally takes a few hours; however, it may take up to 24
hours depending on the volume of bulk uploads we are
receiving.
Also, please note that you must login to the correct Google Base site for the country you intend to submit a bulk upload for. For example, to upload a bulk upload file which includes items for sale in US dollars, you must login to the corresponding Google Base US site (as noted below). In addition, you will need to use these separate logins to view bulk uploads registered in your account for that country (i.e. you will not see a bulk upload file submitted to the US site while logged in to the UK site).
Also, please note that you must login to the correct Google Base site for the country you intend to submit a bulk upload for. For example, to upload a bulk upload file which includes items for sale in US dollars, you must login to the corresponding Google Base US site (as noted below). In addition, you will need to use these separate logins to view bulk uploads registered in your account for that country (i.e. you will not see a bulk upload file submitted to the US site while logged in to the UK site).